The British Embassy and Consulates in Portugal aim to offer a professional and courteous service to all customers. If you are not happy with standard of service you have received, if you feel that you have been treated unfairly or inappropriately, please let us know.

You can submit a written complaint to us. Please provide your name, address, telephone number and a clear description of your complaint. Please provide as much detail as possible of names, dates and places. We take complaints seriously and aim to reply within 20 working days.

General complaints

Deputy Head of Mission
British Embassy
Rua S Bernardo, 33
1249 Lisbon
Fax: (+351) 21 392 4021
Email: ppa.lisbon@fco.gov.uk

Visa complaints

If you wish to complain about the service you received from the UK Border Agency at this British Embassy, Lisbon, please address your complaint to:

The Entry Clearance Manager - Visa Section
British Consulate-General
Torre Espacio
Paseo de la Castellana, 259D
28046 Madrid
Fax: (+34) 91 714 6401

If you wish to complain about the service you received from WorldBridge, you may submit it direct to their website, in person, or to the Entry Clearance Manager at the British Consulate-General, Madrid in writing.

Passport complaints

Feedback from customers on any aspect of our passport service is welcomed and should be sent to:

Director of Consular Services Iberia
Torre Espacio
Paseo de la Castellana, 259D
28046 Madrid
E-mail: DirectorConsularServicesIberia@fco.gov.uk

Consular complaints

Complaints about the service provided by the British Consulates in Lisbon, Portimão, Porto, Funchal and Ponta Delgada, should be addressed to:

Director of Consular Services Iberia
Torre Espacio
Paseo de la Castellana, 259D
28046 Madrid
E-mail: DirectorConsularServicesIberia@fco.gov.uk

Commercial complaints

Complaints about the service provided by UK Trade & Investment Section of the Embassy in Lisbon should be directed to:

Director for Trade & Investment
British Embassy
Rua S Bernardo, 33
1249 Lisbon
Fax: 00 351 21 392 4186
Email: Uktradeinvest.lisbon@fco.gov.uk

Website

If you have problems using our website or if you have any comments about its content, you can email us: ppa.lisbon@fco.gov.uk